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for Contact Center Management |
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If you use a contact center management
product, you can be a User Judge. Your contact information provided in the voting ballot will not be used for purposes other than the Users Choice Awards voting process. It will not be sold for any reason! - Privacy Policy
Contact Center Management - Contact Center Management applications manage the interface between the contact center agents and the incoming contacts from multiple communication points including telephone, email, fax, page, chat, wireless messaging, Voice over IP (VoIP), and Web collaboration. This application links with a customer information database to allow the agent to handle any or all of service, support and sales transactions.
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