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Users Choice Awards were issued for products or services
that scored tops in its category and had widespread voting. These
criteria ensure that winners stand alone atop their field. Go to News/Press to see other 2004 winners already announced plus winners from past years. There will be more announcements in 2004 as additional categories are still open for voting. Congratulations to the following winners!
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| 2004 Users Choice Award Winners for October
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CRM Suite - SMB: Aplicor CRM by Aplicor
The Aplicor software solution is an integrated, wireless and Web-based CRM suite which includes Sales Force Automation, Marketing Automation, Project Office, Customer Support and Enterprise Portal. The entire CRM suite is quick to deploy and easy to use. Aplicor CRM helps organizations acquire, retain and grow profitable customer relationships by automating sales and customer support activities, providing a holistic view of the customer relationship across the organization, measuring relationship value and treating different customers differently (for example, identifying and treating the most valuable customers uniquely).
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Workforce Management: TotalView by IEX Corporation
TotalView Workforce Management is the flagship product of IEX Corporation. It enables contact centers to deliver consistent service and lower operating costs while boosting employee morale. The product automates agent scheduling in single and multiple site contact centers of all types and sizes, accurately matching available resources to forecasted workloads.
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