| |
Users Choice Awards were issued for products or services
that scored tops in its category and had widespread voting. These
criteria ensure that winners stand alone atop their field. Go to News/Press to see other 2004 winners already announced plus winners from past years. There will be more announcements in 2004 as additional categories are still open for voting. Congratulations to the following winners!
|
|
| 2004 Users Choice Award Winners for August
|
 |
 |
Contact Center Quality Monitoring: eQuality Balanace by Witness Systems
eQuality Balance offers customers the unique capability to perform business driven recording (BDR). BDR with eQuality means that a company's own business objectives drive the types of contacts that are captured and recorded. For example, a company may choose to record all collection calls, or 100 percent of calls from high value customers. Companies can capture every successful sale for sales verification and randomly capture five percent of contacts for training purposes. eQuality can capture customer interactions from beginning to end. Our leading-edge CTI capabilities also allow customers to facilitate random monitoring and monitoring in free-seating environments.
|
 |
Field Service Solutions: Antenna A3 by Antenna Software
Antenna A3 is a powerful and integrated system designed to enhance productivity and increase efficiency in the performance-driven environments of field service and sales. It provides a flexible framework that supports multiple devices and network carriers, while seamlessly integrating into back-end CRM systems. A field-proven wireless application with robust functionality that is always on and available regardless of network coverage.
|
|
| |
