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Users Choice Awards were issued for products or services
that scored tops in its category and had widespread voting. These
criteria ensure that winners stand alone atop their field. Go to News/Press to see other 2004 winners already announced plus winners from past years. There will be more announcements in 2004 as additional categories are still open for voting. Congratulations to the following winners!
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| 2004 Users Choice Award Winners for July
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Knowledge-Empowered Service: Primus KnowledgeCenter by Primus Knowledge Solutions
The Primus KnowledgeCenter is the complete solution for applying self-, assisted, and proactive service to solve customer problems efficiently and effectively. By capturing the customer experience, unifying knowledge expertise, and automating the problem resolution process, Primus enables enterprise organizations to deliver world-class support while reducing the cost of every interaction. Primus KnowledgeCenter is available for Customer Service, Help Desk, Field Service and Self-Service environments.
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Sales Automation: Aplicor - Sales Force Automation by Aplicor
Aplicor Sales Force Automation (SFA) includes account, contact, opportunity and activity management. Aplicor's Sales Force Automation module is fully integrated with the Aplicor Foundation which delivers wireless access, sales specific data warehouses with OLAP (online analytical processing), full report writing capabilties, synchronization with Microsoft Outlook and much more.
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Sales Tools: ShipRush by Z-Firm LLC
ShipRush provides one-click, integrated shipping with popular contact managers, CRM and accounting systems. ShipRush reduces shipment processing effort and increases information flow by integrating directly with the customer-facing CRM system.
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