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Users Choice Awards were issued for products or services
that scored tops in its category and had widespread voting. These
criteria ensure that winners stand alone atop their field. This is the first announcement of many for 2004 as additional categories to be announced each month. Congratulations to the following winners!
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| 2004 Users Choice Award Winners for June
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Contact Center Management: PowerCenter by Astute Solutions
Astute Solutions PowerCenter™ is a highly flexible contact center solution that integrates all communications channels into a 360-degree view of the customer, providing agents with immediate access to a wealth of information - empowering them to ensure high levels of customer service. Its robust reporting and notification capabilities provide organizations with actionable data necessary to quickly and accurately identify trends to drive products and services improvements.
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Contact Center Performance Management: Envision Quality Monitoring and Envision eLearning by Envision Inc.
A flexible set of applications (formerly Click2Coach) that improves contact center performance and agent effectiveness to maximize each customer contact. A fully-integrated solution , Envision Quality Monitoring, to monitor, evaluate and coach agents at their desks and Envision eLearning, to create, manage and deliver eLearning to agent desktops.
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Contact Center Routing: CosmoCall Universe by CosmoCom
CosmoCall Universe™ supports multi-channel contacts including telephone, web, email and voice mail in a high capacity, high availability, multi-tenant contact center platform optimized for virtual call centers. The unified suite includes ACD, IVR, CTI, predictive dialing, multimedia recording, administration, and reporting.
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Proposal Management: QuoteWerks by Aspire Technologies
QuoteWerks enables companies in every industry to create detailed quotes with speed and efficiency. QuoteWerks integrates seamlessly with major entry level and mid-market CRM packages. Whether your company is a small 1-person company or a large Fortune 100 company, you can benefit from the increase in productivity QuoteWerks provides.
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Service/Support Solutions: GoToAssist by Citrix
GoToAssist is a Web-based, remote-assistance solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, whiteboard and file transfer. A complete back-end online Management Center allows for quick and easy access to administrative and reporting functions. GoToAssist provides an integrated application service that allows companies to create a live-support solution on the Internet or via intranets and extranets, putting their support and customer service personnel in immediate, interactive communication with their users.
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Speech Solutions for CRM: Speech Driven Information Systems by LumenVox
LumenVox’s Speech Driven Information System (SDIS) is an intuitive GUI toolkit that allows companies to design, develop and deploy most any speech driven application. The application connects to any phone system and can access any database to provide information 24/7 to callers.
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