Users Choice Awards

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2003 Users Choice Awards Recipients

Users Choice Awards were issued for products or services that scored tops in its category, had widespread voting and had at least three competitor products receive broad support. These criteria ensure that winners stand alone atop a competitive field. In 2003, the Users Choice Awards were presented on August 26 & 27, 2003 at the ICCM show in Chicago, IL and at DCI's Customer Relationship Management Conference & Exposition in New York, NY. Eleven products were presented with Users Choice Awards in 2003. Here they are.

2003 Users Choice Award Winners

	Assisted Web Support: DesktopStreaming by Expertcity DesktopStreaming™ is a Web-based, remote-assistance solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, whiteboard and file transfer. A complete back-end online Management Center allows for quick and easy access to administrative and reporting functions. DesktopStreaming™ provides an integrated application service that allows companies to create a live-support solution on the Internet or via intranets and extranets, putting their support and customer service personnel in immediate, interactive communication with their users.
	Contact Center Management: PowerCenter by Astute Solutions Astute PowerCenter™ is a CRM solution designed to transform legacy call centers into state-of-the-art customer interaction centers that improve customer satisfaction and increase profits. PowerCenter is a powerful, yet flexible, solution that integrates all communications channels into one 360 degree view of the customer, providing agents with immediate access to a wealth of information - empowering them to address customer needs quickly and accurately. Its robust reporting and notification capabilities enable organizations to analyze data and identify trends that will improve products and services and enhance an organizations' competitive position.
	Contact Routing: CosmoCall Universe by CosmoCom CosmoCom's flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform.
	CRM Suite - SMB: Saleslogix by Best Software SalesLogix® is the Customer Relationship Management solution that drives sales performance in small to mid-sized businesses through Sales, Marketing, and Customer Support automation and integration to accounting and business management applications. SalesLogix® empowers sales professionals to be more effective sellers, and provides the information and tools they need to make profitable business decisions.
	Help DeskSoftware: Footprints by Unipress Software The FootPrints® product line provides a comprehensive range of capabilities to significantly improve service and support operations, such as centralized customer issue tracking, e-mail management, online self-service, knowledge management, dynamic access to existing Microsoft Exchange and other LDAP-based directories, asset discovery and management, and change and configuration management.
	eService: KnowledgeBase.net by KnowledgeBase Solutions KnowledgeBase.net uniquely combines the best features of document and knowledge management, high-speed portals, a smart FAQ system and powerful search technology to deliver a comprehensive self-service knowledge base. KnowledgeBase.net enables companies and organizations achieve business and corporate objectives by unlocking and leveraging the power of intelligent knowledge management.
	Proposal Management: QuoteWerks by Aspire Technologies QuoteWerks allows companies to create detailed quotes, orders, and invoices with speed and efficiency. The sales quoting software tool integrates with ACT!, GoldMine, Maximizer, Outlook, SaleLogix, TeleMagic, QuickBooks, Peachtree, Ingram Micro, Tech Data, OmniRush, and more.
	Quality Management: etalk Recorder by e-talk Corporation etalk Recorder puts today’s most powerful Quality Management and call logging capabilities at your fingertips. The latest version lets you determine which calls to automatically monitor. It supports on-demand recording of conversations and computer desktop activities. And, it delivers full logging from the station side for capturing the agent’s perspective, or from the trunk side for capturing the complete, end-to-end customer experience.
	Sales Automation: Aplicor CRM by Aplicor Aplicor CRM is a component of the Aplicor solution suite. This part of the suite incorporates the following key functional areas; account and contact management, activity management, opportunity management, forecasting and pipeline analysis, and quota management.
	Sales Tools: ShipRush by Z-Firm LLC ShipRush provides one click, integrated shipping with popular contact managers, CRM and accounting systems.
	Satisfaction Measurement: eCEM by CustomerSat Since 1997, CustomerSat, has provided enterprise solutions for measuring and managing the customer experience -- online. Our award-winning Customer Experience Management system (eCEM™) allows companies to connect with their customers, employees, partners, and prospects in real-time, delivering the right feedback across the enterprise to drive targeted, meaningful change that improves customer satisfaction and loyalty.