Users Choice Awards

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2002 Users Choice Awards Recipients - DCI Customer Relationship Management Conference & Expo

We issued two classes of awards, Gold and Best in Class. Gold Awards were issued for products or services that scored tops in its category, had widespread voting and had at least three competitor products receive broad support. These criteria ensure that Gold Award winners stand alone atop a competitive field. Best in Class Awards were issued for products or services that did not achieve Gold recognition but were otherwise recognized as excellent by their users. This occurred generally because a category lacked sufficient competition to be considered for a Gold Award or when scores for a product were excellent but not tops in a category. In 2002, the Users Choice Awards are being presented across two different venues. The first half (5 Gold Award winners and 5 Best in Class winners) were presented on Wed, July 31 at the ICCM show in Chicago, IL. These remaining awards were presented on August 28 and 29 at DCI's Customer Relationship Management Conference & Exposition in New York, NY. At the DCI CRM Conference, Five Gold Awards and Four Best-in-Class winners were announced. Here they are.

Gold Award Winners

	CRM Suite - MidMarket: Saleslogix by Best Software SalesLogix® provides an integrated customer relationship management suite encompassing Sales, Marketing, Support and assisted-selling components. Designed for the SMB market, it provides small businesses a cost-effective CRM.
	Help Desk/Service Desk Software: Track-It! by Blue Ocean Software Track-It!, available in both Standard and Enterprise versions, is a Web-enabled PC management system with integrated modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, Software Distribution, Self Service, KnowledgeBase, Purchasing, Library, Training, Reporting, and 3D Graphing.
	Knowledge Management: KnowledgeBase.net by KnowledgeBase Solutions KnowledgeBase.net is a native web-based self-help and knowledge management solution that provides a scalable, enterprise-wide environment where organizations store and publish data, content and help files as a means to improve customer service for Internet and Intranet environments. KnowledgeBase.net organizes and manages knowledge to provide self-help in a user friendly and searchable format.
	Outsourcing: Help Desk Outsourcing by CompuCom CompuCom’s Enterprise Help Desk offering is scalable to meet a client’s business support requirements. CompuCom's clients choose to outsource help desk services to utilize CompuCom’s expertise and technology. CompuCom's Help Desk service implements with flexibility in call volume commitments, coverage, and service level requirements. CompuCom's Enterprise Help Desk has achieved Support Center Certification four years consecutively.
	Proposal Management: ProposalMaster by Sant Corporation With ProposalMaster, you can create complete proposals, letter proposals, and sales letters quickly. It asks you a few questions about the opportunity and the prospect, then creates a professional proposal in Microsoft Word.

Best in Class Award Winners

	Proposal Management: QuoteWerks by Aspire Technologies QuoteWerks allows companies to create detailed quotes with speed and efficiency. The sales quoting software tool integrates with ACT!, GoldMine, Maximizer, Outlook, TeleMagic, QuickBooks, Peachtree, Ingram Micro, Tech Data, Merisel, FaxRush, and more.
	Proposal Management: RFP Express by Pragmatech Software Pragmatech’s RFP Express, a web-based RFP response system, extends proposal creation capabilities beyond a browser to an underlying RFP Machine knowledge bases. This allows organizations to thread information throughout sales and marketing staff in order to present a consistent message.
	Proposal Management: Proposal Express by Pragmatech Software Proposal Express enables local and mobile sales and marketing professionals to harness consistent content stored in a centrally managed corporate knowledge base by automatically creating proposals both on- and off-line. This application helps by automating many routine document generation tasks.
	Sales Tools: ShipRush by Z-Firm LLC ShipRush is shipping software integrated with CRM systems. It allows CRM and accounting system users to ship in a quick, easy, integrated way with FedEx and/or UPS.