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- Aug 15, 2000 - |
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News / Press Releases |  |
"Users Choice Awards" Announces Program PartnersIndustry Wide Support from Five Leading AssociationsDeadline for Product Entry - May 12, 2000Stamford CT, May 9, 2000 -- Customer Support Management Magazine and RealMarket Research today announced five leading associations as Partners in the Users Choice Awards program. Their participation in the program represents the industry wide support for the awards program. The associations include Call Center Networking Group (www.ccng.com), Customer Support Consortium (www.customersupport.org), Help Desk 2000 (www.helpdesk2000.org), Help Desk Institute (www.helpdeskinst.com), and the Help Desk Professionals Association (www.hdpa.org).As Program Partners, these organizations will actively encourage their membership communities to vote for the products and services that have the biggest positive impact on managing customer relationships. Ron Muns, Chairman and founder of the Help Desk Institute stated, "One of HDI's important tenants is to provide an open source of objective information to help our members build world-class support organizations. The Users Choice Awards was conceived to allow customers to report satisfaction with the performance of their vendors. Those who excel at meeting customer needs will receive awards. The Users Choice Awards are most interesting to our members and everyone in the support industry." "We're very excited about partnering in this awards program," said Paul Hebner, Executive Vice President, Call Center Network Group(CCNG). "It's a great opportunity for CCNG members to play a leading role in identifying the "best of the best" customer service products and services." "Customer relationship management will push companies to integrate their organizations, share information and work together in totally new ways" observes Greg Oxton, Executive Director of the Customer Support Consortium. "The only people in a position to assess the effectiveness of the technology, tools and services available to facilitate this transition are the users and the Users Choice Awards give them a collective voice." "At the end of the day, there is only one opinion that matters - the customer's perception of reality,” adds Peter McGarahan, Chairman of Help Desk 2000. “The Users Choice Awards gives the power back to the people, the ones that matter most in deciding which Tools and Technologies are critical to them in continually achieving customer satisfaction." About the "Users Choice Awards" This Second Annual awards program is a Best of Class recognition for customer relationship products and services in multiple categories, chosen by the most qualified judges available. . . the people who use them. No panel of judges, no "industry experts" - but actual users. The awards are sponsored by Customer Support Management magazine and RealMarket Research, and will be presented at ZD Events' CRM/Support Services Conference & Expo Fall '00, October 22-26 in San Francisco, CA. Categories to be judged fit within the five broad areas of External Customer Interaction Solutions, Internal Customer Interaction Solutions, Call Center Solutions, Sales and Marketing Solutions, and Services. Deadline for vendors to enter their products or services is May 12, 2000. For more information or to vote, visit the Users Choice Awards Web site at www.userschoiceawards.com. Deadline for entries is May 12, 2000. About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast “talkshow” featuring discussions with industry leaders on driving topics in customer management. RealMarket Research is headquartered in Indianapolis, Indiana. About Customer Support Management Customer Support Mangement is the only management solutions publication written exclusively for customer service and support executives and managers at Fortune 1000 companies, the top 5,000 call/contact centers, eCommerce companies, and other mid-sized to large companies. Customer Support Management is An Intertec®/ Primedia publication. Editorial Contacts: Kathleen Lombardo Customer Support Management Phone: 203.358.4306 Fax: 203.358.5832 Kathleen_Lombardo@intertec.com Jeff Chamberlain RealMarket Phone: 317.816.0677 Fax: 317.816.0578 jchamberlain@realmarket.com | |
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Contact: Jeff Chamberlain, Awards Program Manager Phone: 317.816.0677; Fax: 317.816.0578 jchamberlain@userschoiceawards.com |
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