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- Aug 15, 2000 - |
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Presented at:
News / Press ReleasesSecond Annual "Users Choice Awards" Program AnnouncedCall for Entries Deadline: May 12, 2000 |  |
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Stamford CT, March 1, 2000 - Building on the success of the inaugural program, details about the second annual Users Choice Awards program have been announced. The awards program is a best-of-class recognition for customer management product and services, based on the judgments of the people who actually use them. The awards are sponsored by Customer Support Management magazine and RealMarket, and will be presented at ZD Events' CRM/Support Services Conference & Expo Fall '00, October 22-26 in San Francisco, CA. According to Customer Support Management Editor Katherine Grayson, "The response to last year’s inaugural event was tremendous, with over 200 products and services submitted. People want the definitive answer to the question, ‘Which are the most effective solutions out there?' Because of the Users Choice Awards, they’ll know which systems, software, and resources are best, based on the evaluations of actual end-users at customer relationship management organizations." Gary Lemke, President of RealMarket, added, "given the complexity of most customer management solutions, a test environment cannot be as comprehensive as the actual user installations. With the Users Choice Awards, users are able to share how well the solutions have met expectations and helped improve customer interaction." "The Awards have become will become a benchmark for customer support and service professionals who are looking for solutions and need to make the right choice the first time," Lemke continued. "With customer management running at internet speed, there's virtually no room for trial and error." The product and service categories to be judged fall into five major areas:
Users from around the world have the opportunity to judge products and services via the Internet, on the Users Choice Awards Web site (www.userschoiceawards.com). Visitors can also view the winners of the 1999 Users Choice Awards on the Web site. Companies may enter their products or services by visiting www.userschoiceawards.com. Deadline for entries is May 12, 2000. About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast “talkshow” featuring discussions with industry leaders on driving topics in customer management. RealMarket Research is headquartered in Indianapolis, Indiana. About Customer Support Management Customer Support Mangement is the only management solutions publication written exclusively for customer service and support executives and managers at Fortune 1000 companies, the top 5,000 call/contact centers, eCommerce companies, and other mid-sized to large companies. Customer Support Management is An Intertec®/ Primedia publication. Editorial Contacts: Kathleen Lombardo Customer Support Management Phone: 203.358.4306 Fax: 203.358.5832 Kathleen_Lombardo@intertec.com Jeff Chamberlain RealMarket Phone: 317.816.0677 Fax: 317.816.0578 jchamberlain@realmarket.com | |
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Contact: Jeff Chamberlain, Awards Program Manager Phone: 317.816.0677; Fax: 317.816.0578 jchamberlain@userschoiceawards.com |
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